Privacy Policy

RepuLex ("we", "us", "our") is committed to protecting the privacy and confidentiality of every person who engages with our platform at https://www.repulex.com (the "Site"). This Privacy Policy describes how we collect, use, disclose, and safeguard your personal data in accordance with the Information Technology Act, 2000, the IT (Amendment) Act, 2008, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Digital Personal Data Protection Act, 2023 (DPDP Act), and applicable guidelines issued by the Ministry of Electronics and Information Technology (MeitY).

By using this Site or submitting a consultation request, you consent to the practices described in this Policy.

1. Information We Collect

We collect the following categories of personal data:

• Identity & Contact: Full name, email address, phone number, city/state, and profession or business type — provided when you submit a consultation or contact form.
• Case Information: URLs of harmful content, description of the incident, platform names, and any screenshots or documents you voluntarily share with us for case assessment.
• Usage Data: IP address, browser type, device type, pages visited, time on site, and referral source — collected automatically via server logs and analytics tools.
• Communication Records: Emails, WhatsApp messages, and call records exchanged between you and RepuLex for the purpose of case management.
• Payment Data: We do not directly store card or banking details. Payments are processed through PCI-DSS-compliant third-party gateways. We retain invoice and transaction reference records only.

2. How We Use Your Information

• →To assess your case and determine applicable legal remedies
• →To provide legal content removal services as contracted
• →To communicate case status, timelines, and documentation
• →To issue formal legal notices, court filings, and platform complaints on your behalf
• →To process payments and maintain financial records
• →To comply with applicable law, court orders, or regulatory requirements
• →To improve the Site and our service quality
• →To send service-related updates (not marketing, unless you opt in)

3. Confidentiality & Non-Disclosure

All information shared with RepuLex is treated as strictly confidential. Before engaging in any detailed discussion about your case, we execute a formal Non-Disclosure Agreement (NDA) with every client. Case details, URLs, and personal circumstances are never disclosed to third parties except as strictly required to pursue your legal remedy (e.g., issuing a formal notice to a platform or filing a court application).

4. Sharing of Information

We do not sell, rent, or trade your personal data. We may share data with:

• Legal Counsels: Empanelled advocates and legal professionals engaged to handle your case, bound by professional secrecy obligations.
• Courts & Authorities: As required by court orders, judicial processes, or mandatory disclosure under Indian law.
• Platform & Intermediaries: Social media platforms, search engines, and hosting providers — only the minimum data necessary to effect removal of the identified content.
• Technology Service Providers: Hosting providers, CRM tools, and analytics services operating under data processing agreements with equivalent privacy standards.

5. Cookies & Tracking

The Site uses cookies and similar technologies to function properly and analyse usage. Types of cookies used:

• Essential Cookies: Required for core website functionality. Cannot be disabled.
• Analytics Cookies: Used to understand traffic patterns (Google Analytics). Anonymous and aggregated. You may opt out via browser settings.
• No Advertising Cookies: We do not use cookies for retargeting, profiling, or behavioural advertising.

6. Data Retention

Client case data is retained for a minimum of 7 years from case closure, as required for legal compliance and potential future enforcement actions. Consultation inquiries that do not convert to active cases are deleted within 12 months. You may request deletion of non-case data at any time, subject to legal hold obligations.

7. Your Rights

Under the Digital Personal Data Protection Act, 2023, and applicable Indian law, you have the right to:

• →Access a summary of personal data we hold about you
• →Correct inaccurate or incomplete personal data
• →Request erasure of data not required for legal or contractual purposes
• →Nominate a person to exercise rights on your behalf
• →File a complaint with the Data Protection Board of India

To exercise any of these rights, contact our Grievance Officer at hello@repulex.com.

8. Security

We implement reasonable technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These include encrypted transmission (TLS/HTTPS), access controls, and secure storage practices. However, no internet transmission is completely secure and we cannot guarantee absolute security.

9. Third-Party Links

The Site may contain links to external platforms and resources. We are not responsible for the privacy practices of third-party websites. We recommend reading their privacy policies before submitting personal data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified via email or a prominent notice on the Site. Continued use of the Site after changes constitute acceptance of the revised Policy.

11. Grievance Officer

In accordance with Rule 5(9) of the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, any grievance regarding data processing may be addressed to our Grievance Officer: