Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client") and RepuLex ("we", "us", "our"), accessible at https://www.repulex.com. By accessing this Site or engaging our services, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

If you do not agree, please do not use the Site or engage our services.

1. Services

RepuLex provides legal online reputation management (ORM) services, including but not limited to:

• →Sending formal legal notices under the IT Act 2000 and IT (Intermediary Guidelines) Rules 2021
• →Filing defamation complaints under IPC Sections 499 and 500 / BNS 2023
• →Initiating and conducting court proceedings for injunctions and content removal orders
• →Coordinating de-indexing requests with Google and other search engines
• →Removal of defamatory, false, and harmful content from social media, news portals, and websites
• →Emergency ORM response for time-sensitive reputational crises

All services are facilitated by legally qualified professionals. RepuLex is not a law firm but works with empanelled advocates and legal counsel across India.

2. Engagement & Scope

A formal engagement begins only upon:

• →Execution of a written engagement letter or service agreement
• →Execution of a Non-Disclosure Agreement (NDA)
• →Payment of the agreed advance fee

A free consultation call or email exchange does not constitute engagement and creates no obligations on either party.

3. Fees & Payment

• →All prices are exclusive of 18% GST
• →Fees are payable in advance at engagement, and are refunded in full for any URL not removed within the timeline agreed for that URL
• →Emergency ORM (7-day timeline) attracts a 50% premium on the applicable tier
• →Custom pricing applies for corporate engagements, injunctions requiring court proceedings, and cross-border cases
• →Payments are accepted via NEFT, RTGS, UPI, and major debit/credit cards through secure payment gateways

4. Refund Policy

We are paid in advance, so the refund is what protects you. It is unconditional on non-delivery and is not left to our discretion:

• →Non-delivery — 100%. If we do not remove a URL within the timeline agreed for it, the entire fee for that URL is refunded on written request, including where a platform, publisher or court declines to act. Our own view that removal is still achievable does not reduce this once the timeline has expired
• →We decline the matter — 100%. If we assess a matter as not legally actionable, whether before starting or partway through, we refund the fee in full and tell you so rather than proceeding
• →You withdraw while the clock is still running — 75%. If you withdraw instructions after work has commenced but before the agreed timeline expires, 75% of the fee for that URL is refunded and 25% is retained for work already done. This is a cancellation charge, not a reduction of the 100% above — once the timeline expires you get the full amount back
• →Refunds are calculated per URL. Where some URLs in an engagement are removed and others are not, the fee for each URL not removed is refunded in full
• →Refund requests are processed within 4 working hours of the written request. We do not require you to give reasons, and we do not make a counter-offer of further work instead of the money
• →No refund arises where the information you supplied to us was false, incomplete or misleading in a way that defeated the representation
• →No refunds are issued for content that is removed and subsequently re-uploaded by the original publisher — a fresh case will apply

5. No Guarantee of Outcome

Our commitment is to pursue every legally available remedy diligently, transparently, and with full documentation provided to the client at each stage.

6. Client Obligations

You agree to:

• →Provide accurate, truthful, and complete information about the harmful content and surrounding circumstances
• →Not engage RepuLex to remove content that is factually accurate, lawfully published, or constitutes protected speech
• →Not use our services for any purpose that is unlawful, fraudulent, or intended to harass an individual
• →Maintain confidentiality of all strategy discussions, legal approaches, and documents shared by us
• →Promptly provide additional information or authorisations required during the case

7. Intellectual Property

All content on this Site — including text, design, code, graphics, and methodology — is the intellectual property of RepuLex and is protected under Indian copyright law. No part may be reproduced, adapted, or used commercially without prior written consent. Client-provided materials remain the property of the client.

8. Limitation of Liability

To the maximum extent permitted by applicable law:

• →RepuLex shall not be liable for indirect, incidental, consequential, or punitive damages arising from use of this Site or our services
• →Our aggregate liability in any matter shall not exceed the total fees paid by the client for the specific case in question
• →RepuLex is not liable for platform decisions, court outcomes, or third-party actions that are beyond our reasonable control

9. Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Any dispute, claim, or controversy arising from or relating to these Terms or our services shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be referred to arbitration under the Arbitration and Conciliation Act, 1996, with the seat of arbitration in New Delhi. The courts of New Delhi shall have exclusive jurisdiction for any non-arbitrable matters.

10. Modifications

RepuLex reserves the right to modify these Terms at any time. Material changes will be communicated via the Site or email. Continued use of our services after changes constitutes acceptance of the revised Terms.

11. Contact