Four steps.
Full transparency.
Zero guesswork.
You know what is happening at every stage. Every action is documented. Every removal is confirmed to you in writing.
Free Legal Consultation
Share the URL. We assess the case at no charge.
Send us the URL of the harmful content — via WhatsApp, email, or phone. RepuLex's case team reviews the content type, the platform it lives on, and the applicable legal grounds, with the partner law firm consulted on the legal route: defamation under BNS 2023 s.356 (formerly IPC 499/500), IT Act violations, privacy breach, or right to be forgotten. Within 4 hours you receive a clear recommendation on the fastest removal route and a fixed-fee quote.
- ✓Case reviewed, with the partner law firm consulted on the legal route
- ✓Legal grounds for removal identified
- ✓Fastest route recommended
- ✓Fixed-fee quote provided
- ✓NDA executed before detailed discussion
Legal Strategy & Engagement
Strategy locked. Team assigned. NDA signed.
We confirm the engagement, execute the confidentiality agreement, and collect the fee in advance. A dedicated case team is assigned, and the partner law firm briefed, based on jurisdiction and content type. The formal strategy document — specifying the exact legal route, platform-specific approach, and timeline commitments — is shared with you before any notice is issued. If we do not achieve removal within the timeline agreed for a URL, the fee for that URL is refunded.
- ✓Engagement letter and NDA executed
- ✓Fee paid in advance — refundable if we miss the agreed timeline
- ✓Dedicated case team assigned
- ✓Strategy document shared
- ✓Platform-specific legal route confirmed
Legal Notices & Takedown Action
Formal complaints. Statutory grievance clocks.
Formal notices are issued simultaneously to the platform, the content host, and — where identifiable — the originator. Under the IT (Intermediary Guidelines) Rules 2021, a platform must resolve a grievance within seven days, or within 36 hours where it concerns privacy, impersonation of a business or other listed content, must remove intimate images and impersonation of a person within two hours of the complaint, and must act on a court order within three hours. The partner law firm issues cease-and-desist letters to originators and, where platforms do not comply, files the court application.
- ✓IT Act Section 79 notice to platform
- ✓Defamation notice to originator
- ✓Platform legal team directly engaged
- ✓Cease-and-desist issued where applicable
- ✓Court application by the partner law firm if needed
Confirmed Removal & Documentation
Removed. Confirmed. Documented. Closed.
Content is removed from the platform. We obtain written confirmation from the platform's legal or trust-and-safety team — not just a screen recording. A Google de-index request is submitted and verified. You receive the complete case file: notices sent, platform responses, confirmation letter, and de-index verification. No further payment falls due: the fee was paid in advance, and the fee for any URL not removed within the agreed timeline is refunded in full.
- ✓Content removed from platform
- ✓Written confirmation from platform obtained
- ✓Google de-index filed and verified
- ✓Full case documentation delivered
- ✓Post-removal monitoring setup
Safe harbour is lost when an intermediary fails to act on actual knowledge, meaning a court order or government direction, which it must act on within three hours.
Every intermediary must acknowledge a complaint within 24 hours and resolve it within the statutory deadline; significant social media intermediaries carry additional compliance duties.
Section 356 of the Bharatiya Nyaya Sanhita, formerly IPC 499 and 500, makes defamation an offence, prosecuted on the complaint of the person aggrieved. A notice citing it compels nothing by itself; it sets out the exposure plainly.
Evolving judicial recognition allows individuals to seek removal of outdated, false, or irrelevant personal information.
Where content hosted on US servers copies material you own, such as your photographs, a DMCA notice is a parallel copyright route. It is not a defamation remedy.
When a platform does not comply, the partner law firm seeks an injunction from the competent court, and a platform must act on a court order within three hours.
Ready to begin your case?
Free consultation · 4-hour response · NDA before we discuss anything